Frequently Asked Questions
Everything you need to know about Genuine RAW products, shipping, and returns.
What makes Genuine RAW apparel unique?
We focus on premium, ethically sourced materials and raw aesthetic finishes. Each piece is designed to balance high-fashion silhouettes with everyday durability and comfort.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments via Klarna and Afterpay.
Are your manufacturing processes sustainable?
Yes, sustainability is at our core. We partner with fair-trade certified factories and utilize low-impact dyes and recycled packaging to minimize our environmental footprint.